Delivery Information
Shipping & Delivery Information
Your A2V rituals, delivered safely and quickly from Spain.
1. Order Processing Times
All **A2Velas** products are hand-poured and packed in small batches. This careful, handmade process ensures the highest quality before shipment.
- Once your payment is confirmed, we require **1 to 3 business days** to prepare, package, and hand over your order to the shipping carrier from our workshop in Spain.
- You will receive an email notification with your **tracking number** as soon as your package has left our facilities.
2. Shipping Options & Estimated Timelines
| Destination | Shipping Service | Estimated Timeline* |
|---|---|---|
| Spain (Peninsula) | Standard (Tracked) | 2 – 4 Business Days |
| Balearic & Canary Islands | Standard (Tracked) | 4 – 7 Business Days |
| Europe (EU) | International Standard | 4 – 8 Business Days |
| Rest of the World | International Tracked | 7 – 15 Business Days |
*Timelines start after the 1-3 business day processing period.
Important International Note:
Customers outside the European Union (EU) are responsible for any **customs duties, import taxes, or fees** that may be applied in their destination country. **A2Velas does not cover these costs.**
Secure Packaging
We use **eco-friendly and protective packaging** to minimize the risk of damage or melting during transit. We take care of your candles so they arrive ready for your ritual.
Order Tracking
If you do not see updates after **4 business days**, or if you have issues with delivery, please contact us immediately:
info@a2velas.shop
5. Damages & Defects
If your **A2Velas** order arrives damaged (due to shipping handling), please follow these critical steps:
- Notify us by email at info@a2velas.shop within **48 hours** of receipt.
- Attach **clear photographs** of the damaged product and the exterior packaging.
We will process a replacement or refund as quickly as possible upon verification.